The operational execution
Having finalized the planning you are now ready to send your technicians on the street whereas the activated planning scenario provides you with the required data of the daily workload. These activities can be transmitted to mobile devices, e.g. smartphones, allowing your technician to retrieve customer data as well as acquire new data, such as meter reading, which then can be send to the back office. Advantage of this integrated approach: your dispatchers will always be up-to-date having all required data in the system and render the error-prone manual data entry at the end of the day unnecessary. Moreover, your dispatcher can easily track the status of order processing enabling him to take countermeasures in case of process deviations.
Your benefits when using SAP Smart Meter Roll-Out during the operational process:
- Integration of mobile devices for paperless order execution
- Flexible dispatching and replanning
- Access to near real-time data to support management decisions
